Position Overview: Provide client consultation to support the design and implementation of security components of clients’ networks. Advanced familiarity with routing, switching, and security technologies such as Cisco ISE, FTD/FMC and Palo Alto. Able to make technical decisions on all project tasks and interface with all levels of client team.
Primary Responsibilities (but not limited to):
- Develop processes and procedures based on best practices for threat prevention
- Perform remote troubleshooting through proven diagnostic techniques
- Analyze and resolve network performance, connectivity, and related issues
- Manage and perform equipment builds, deploy software patches & upgrades
- Create and maintain accurate documentation for internal knowledge base
- Root Cause Analysis and Problem Resolution
- Actively work to identify and solve repeat issues, improving on existing services or processes where necessary
- Demonstrate complete proficiency in problem management
- Serve as technical point of contact on customer engagements
- Maintain client relationships through multiple forms of electronic interactions
- Present solutions to technology issues and problems in user-friendly language
- Provide clear communication with customers to ensure resolution of all open issues
- Assist in the management of projects
- Regularly interface with technical and business staff of clients, including the project sponsor and stakeholders of projects in more complex engagements
- Identify and communicate potential opportunities for cross-selling to the sales team
- Manage time and expense to meet or exceed expectations defined in the Statement of Work
- Provide high quality content deliverables using the appropriate document templates
- Work with Project Manager and clients to manage expectations and timelines to ensure expectations and commitments are being met
- Conduct/lead design workshops for complex designs to meet client’s business and technical objectives
- Proactively develop plans and activities to avoid problems
- Educate the client on solution as appropriate throughout the life of the project
Qualifications:
- Bachelor’s degree in Computer Science or a related discipline
- 7+ years of network engineering, implementation, support / troubleshooting experience
- Experience in firewall design and implementation in medium to large environments
- Manufacturer certifications such as CCIE, PCNSE, VCAP, CISSP
- Experience with designing and implementing Cisco FTD/FMC and Palo Alto
- Consulting experience preferred
- Understanding of change management, testing requirements, techniques, and tools to ensure high availability of platforms
- Knowledge of ITIL processes
- Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and IT teams
- Ability to work during non-business hours, as needed
- Ability to travel, as required to support assigned projects/initiatives
- Proficiency in Visio, Word, Excel, and PowerPoint
- High degree of organization and attention to detail
Physical Demands:
The employee must occasionally lift and/or move up to 75 pounds. While performing the duties of this job, the employee is regularly required to sit and use hands. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Location: Washington DC, Maryland, VA
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off