Position Overview: The Senior Network Engineer will provide client consultation to support the design and implementation of security components of clients’ networks for a variety of federal and commercial Information Technology (IT) projects. Reporting directly to the Director of Professional Services, the Senior Network Engineer will have advanced familiarity with routing including BGP & VxLAN, switching, and security technologies. The incumbent must have the ability to make technical decisions on all project tasks and interface with all levels of client teams.
Location: McLean, VA or Bethesda, MD (Full-time, Onsite)
Primary Responsibilities:
- Conduct/lead design workshops for complex designs to meet client’s business and technical objectives.
- Serve as technical point of contact on customer engagements.
- Proactively develop comprehensive strategies and initiatives to preemptively mitigate potential challenges.
- Nurture and cultivate enduring client connections via diverse electronic mediums, fostering ongoing rapport and engagement.
- Present solutions to technology issues and problems in user-friendly language.
- Provide clear communication with customers to ensure resolution of all outstanding issues.
- Regularly interface with technical and business staff of clients, including the project sponsor and stakeholders of projects in more complex engagements.
- Identify and communicate potential opportunities for cross-selling to the sales team.
- Efficiently handle time and expense budgets while consistently meeting or surpassing expectations as defined in the Statement of Work.
- Provide high quality content deliverables using the appropriate document templates.
- Assist in project management working alongside the Project Manager and clients to manage expectations and timelines to ensure expectations and commitments are being met.
- Educate the client on solutions as appropriate throughout the life of the project.
- Perform remote troubleshooting through proven diagnostic techniques.
- Analyze and resolve network performance, connectivity, and related issues.
- Manage and perform equipment builds, deploy patches & upgrades.
- Create and maintain accurate documentation for internal knowledge base
- Actively work to identify and solve repeat issues, improving on existing services or processes where necessary.
- Exhibit expert proficiency in problem management through root cause analysis and resolution.
- Be an active champion of KNZ’s mission, vision and collaborative culture.
Qualifications:
- Bachelor’s degree in Computer Science or a related discipline.
- 7+ years of network engineering, implementation, support / troubleshooting experience.
- Experience in network design and implementation in medium to large environments.
- Manufacturer certifications such as CCIE, CCNP, PCNSE, VCAP, CISSP preferred.
- Experience with designing and implementing VxLAN preferred.
- Knowledge of ITIL processes.
- Strong understanding of change management, testing requirements, techniques, and tools to ensure high availability of platforms.
- Prior experience working in a consulting environment preferred.
- High proficiency in Visio, Word, Excel, and PowerPoint.
- Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and IT teams.
- Ability to work during non-business hours as needed.
- Ability to travel on a limited basis, as required to support assigned projects/initiatives.
- Excellent written and verbal communication skills required.
- Strong organizational skills and attention to details with the ability to multi-task required.
- Willingness to perform other duties as assigned that may extend beyond the scope of the primary job description.
KNZ Solutions Inc. is an equal opportunity employer. As a minority-owned enterprise, we celebrate diversity and are committed to creating an inclusive environment for all employees. Our policies and practices adhere to all applicable federal, state and local laws governing nondiscrimination in employment.